Malong Wines Ltd — Privacy Statement
Effective: 19/09/2025
Malong Wines Ltd respects your privacy. This policy explains what information we collect, how we use it, and your rights.
1. Information we collect
Information you provide: name, email, postal address, phone number, billing and shipping details, payment information (tokenised), company details for corporate accounts, and correspondence.
Transactional data: order history, products purchased, delivery and return records.
Technical & usage data: IP address, device/browser type, cookies and analytics data to improve the Site.
Marketing preferences: if you opt in for newsletters or promotions.
2. How we use your information
To process orders, payments and deliveries.
To communicate order status, product updates, customer service enquiries and account matters.
To provide personalised recommendations and marketing (with your consent).
To comply with legal obligations (tax, age verification, import/export).
To detect and prevent fraud and abuse.
3. Legal basis & consent
By providing information and using the Site you consent to processing for the purposes above. For marketing communications we will obtain explicit consent and provide an opt-out option in every message.
4. Sharing & third parties
We may share personal data with:
Payment processors and banks (to complete transactions).
Delivery and logistics partners (for shipping).
IT and analytics providers (to maintain and improve the Site).
Legal or regulatory authorities where required by law.
Third parties act as independent controllers or processors; please review their privacy terms. We do not sell personal data.
5. Security
We implement reasonable technical and organisational measures to protect data, including secure payment gateways, HTTPS encryption and access controls. No system is perfectly secure — if a breach occurs that affects you we will notify you as required by law.
6. Data retention
We retain personal data as long as necessary to fulfil orders, provide services, meet legal obligations and for legitimate business purposes (e.g., tax records). If you would like to request deletion, contact us (subject to legal retention requirements).
7. Cookies & tracking
The Site uses cookies for functionality, analytics and advertising. You can control cookie preferences through the cookie banner or your browser settings. Disabling cookies may limit Site features.
8. Your rights
Where applicable you may:
Request access to the personal data we hold about you.
Request correction of inaccurate data.
Request deletion (subject to legal exceptions).
Object to or restrict processing.
Withdraw consent for marketing at any time.
To exercise these rights, email contact@malongwines.com. We will respond as required by applicable law.
9. Children & minors
The Site is not directed at minors. We do not knowingly collect personal data from children under 18. If you believe a child’s data has been collected, contact us and we will take steps to remove it.
10. International transfers
Data may be processed in countries outside Kenya (e.g., by cloud providers). We will protect transfers using appropriate safeguards in accordance with applicable law.
11. Changes to this policy
We may modify this Privacy Statement; changes will be posted on the Site with an updated effective date. Significant changes affecting your rights will be communicated.
12. Contact & Data Protection Officer
For privacy enquiries, data access requests or to file a complaint contact: contact@malongwines.com or call +254 724 015277. If unsatisfied with our response you may refer complaints to the relevant Kenyan data protection authority.
